Frequently Asked Questions
Everything you need to know about our authentic western apparel and services.
How do I determine my correct boot size?
Most of our western boots run true to size, but we recommend sizing down a half-size for brands like Ariat or Lucchese if you prefer a snug fit. Check our detailed size guide on each product page for specific brand measurements.
What is your return policy for hats and apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that felt and straw hats must be returned in their original protective packaging to prevent reshaping during transit.
Do you offer international shipping?
Yes, Wei's Western Wear ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
How should I care for my leather products?
To maintain the longevity of your leather goods, we recommend cleaning with a damp cloth and applying a high-quality leather conditioner every 3-6 months to prevent cracking and maintain suppleness.
Can I track my order once it has shipped?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Are your products authentic western brands?
Yes, we are authorized retailers for every brand we carry, including Wrangler, Stetson, Justin, and more, ensuring you receive 100% authentic western craftsmanship.